Check swap battery contacts and latch

On a swap-battery bike, the battery slides into a bay and connects through a set of contacts (power pins and small signal pins that let the BMS talk to the bike). If the battery is not fully home, the latch is not closed, or the contacts are dirty or damaged, the bike may not recognise the battery, may not go to ready, or may cut power over bumps. In most swap networks (for example Gogoro), the battery belongs to the network operator, not the rider.

Safety

• Switch the bike off and put the side stand down before removing or fitting a battery. Gogoro asks riders to park and extend the side stand to shut off the motor before swapping.
• Swap batteries are heavy (Gogoro says each of its batteries weighs over 9 kg). Lift with both hands and support the base. Do not drop it.
• Do not drop, strike or open a battery, and never touch the contacts with metal (Gogoro).
• A battery that is dented, swollen, cracked, wet inside, very hot or smells: do not fit it. Tell the station staff or support line. See Handle a damaged battery pack.
• Batteries can be hot after use; take care when handling them (Gogoro).

You need

• A torch and a soft dry brush or cloth.
• The swap operator's app or support number.

Steps

1. Switch off, side stand down, open the seat or battery cover.
2. Remove the battery as the operator shows you. Put it on a dry, clean surface, contacts facing up or out, away from metal.
3. Look at the battery contacts: dirt, sand, water, corrosion, burnt or melted marks, bent or pushed-in pins.
4. Look at the contacts in the bike's bay the same way. Check for stones or debris in the bay that stop the battery seating.
5. Brush away loose dry dirt. Do not use water, solvents or sprays on the contacts. Gogoro warns against chemical agents on its batteries.
6. Refit the battery. Push it fully home until the latch locks. Some systems make a sound or show a symbol when the battery is detected.
7. Close the cover, switch on, and check the dash shows the battery and SoC.
8. If it is still not recognised, try a different battery from the station. If the second battery works, the first one is faulty: hand it back and tell staff its ID number. If no battery works, the fault is in the bike: call the support line.
9. If the bike will not wake or the seat will not open, follow the operator's instructions. On Gogoro scooters, for example, a scooter in hibernation is woken by holding the GO button for 3 seconds.

Check your work

• The battery sits fully home, the latch is locked, and the cover closes.
• The dash shows the battery and a sensible SoC.
• The bike goes to ready and does not cut out over bumps.

If it did not fix the problem

• Battery still not recognised: Swapped battery is not recognised.
• Cuts out over bumps: Power cuts in and out with the throttle.
• Burnt or melted contacts in the bike: stop using the bike, contact the fleet workshop.