The charge port is the socket where the charger plugs into the bike or the battery. Dirt, water, bent pins or loose contacts make a poor connection. A poor connection can stop charging or make the plug and socket get hot. This check takes a few minutes.
Safety
- Unplug the charger from the wall first, then from the bike. Switch the bike off.
- Never push metal (a screwdriver, pin or wire) into the port. Gogoro warns never to short the battery connector with metal objects.
- If the port or plug shows brown or black marks, melted plastic, or smells burnt, stop using it. This is a fire risk and needs the dealer or fleet workshop.
You need
- A torch and a soft, dry brush or dry cloth. Compressed air is fine if available (Ather).
Steps
- Open the port cover. Check the cover and its seal are present and close properly.
- Shine a torch inside. Look for dust, sand, mud, insects, water or green/white corrosion.
- Look at each pin or contact: bent, pushed back, loose, or a different colour from the others.
- Look at the plastic around the pins: cracks, bubbling, brown or black marks.
- Do the same checks on the charger plug.
- Clean dry dirt out with the soft brush or a short blow of compressed air. Wipe the plug with a dry cloth.
- If there is water, leave the port open in a dry place until it is fully dry before charging.
- Plug in. The plug should go in fully and feel firm, not loose or wobbly.
- Charge for 10 to 15 minutes, then carefully feel the plug and port. They should only be warm.
Check your work
- Port and plug clean, dry, no marks, firm fit.
- Charging starts and the plug stays only warm.
If it did not fix the problem
- Plug or socket still hot: Charge plug or socket gets hot. Stop charging.
- Bent pins: Ather says bent pins can be carefully straightened, but on a high-power port, have the dealer or workshop do it and check the contact for heat damage. A loose or damaged port must be replaced by the workshop.
- Port is fine but no charge: Diagnose a charging fault.